IT Service Desk Team, last update 10 Feb, 2023 - JMR

Thank you for contacting the Service Desk regarding your University email account.

To log into your email account:

Graphical user interface, application

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  • You may be prompted to set up Multi-Factor Authentication. Guides on how to set up Multi-Factor Authentication can be found here
  • If you need to reset your password, please follow the guide found here

Please note that anything in the format  j.bloggs9.19 or jayne.smythe is not your username; your username will start with a U/T/R/S and is the value you use to log into other University systems such as MyAberdeen. Add to the end to make your email login, which will look something like the picture above.

If you are still having issues accessing your account, please contact the Service Desk using the Online Chat Service. This can be found by going to and clicking on the blue chat icon.