What’s happening?

From Tuesday 17 September, you may notice a change in the appearance of the Sign in prompt when you launch Outlook (desktop) on your device.

Who will be affected?

This will only affect you if you have downloaded Office 365 as part of the University’s Microsoft agreement and are launching Outlook (desktop) for the first time on an existing or new device. Outlook for the Web (OWA) is unaffected.

If you are affected, what will happen and what do you need to do?

You will be prompted for your username and password in a new way. This change to the Sign in prompt is expected behaviour and is no cause for alarm. It is a one-time authentication request and will only affect you the first time you sign into Outlook (desktop).

The process is described below. A step by step guide with screenshots is also available.

Outlook desktop on personal devices

1. On launching Outlook, a sign in box will open. The address field will be empty.
- Type in your email address, e.g. j.bloggs9.19@abdn.ac.uk and click Connect.  
2. The Enter Password prompt opens.
- Type your password and click Sign In.
3. The Use this account everywhere on your device prompt opens.
- UNTICK the Allow my organisation to manage my device checkbox.
- DO NOT CLICK ‘Yes’!
- Instead, click This app only
4. Click Done to finish. Outlook will launch.


What about older versions of Office?

We recommend you upgrade to Office 365.

As part of the University’s Microsoft Office 365 agreement, all registered students can download a copy of MS Office Professional Plus 2016, or MS Office 2016 for Mac at no charge.

You’ll find guidance on downloading and installing Office 365 on our web pages at www.abdn.ac.uk/it/student/pcs/.

Why is this happening?

We are enabling Modern Authentication in Office 365. This move from Basic Authentication will help protect us from phishing and other cyber-attacks.